Customer & Employee Experience
Creating meaningful, human‑centered experiences that build trust, engagement, and lasting value for customers and employees.
Higher Education
College Strategic Plan Development & Employee Engagement
• Designed and led comprehensive engagement strategy including 30+ executive interviews, 100+ surveys, and five focus groups to inform strategic priorities
• Synthesized qualitative and quantitative insights for Steering Committee, enabling leadership alignment and evidence‑based decision‑making
• Supported five goal teams with milestone planning, agendas, and weekly status reporting to ensure timely delivery of strategic plan outputs
Corporate Real Estate
Headquarters Relocation & Ways of Working
• Championed change management programs supporting 600+ employees transitioning to new activity‑based work environments
• Developed training, communications, and stakeholder engagement plans to accelerate adoption
• Enabled leadership to implement large‑scale change without compromising productivity or morale
Higher Education
Large‑Scale Program Change & Adoption Enablement
• Prepared and executed multi‑channel change strategy supporting enterprise‑level strategic initiatives
• Engaged 2,800+ students through targeted outreach and facilitated 10+ focus groups with 100+ participants
• Increased adoption readiness by pairing qualitative insight with executive‑level recommendations
Higher Education
Unit-Level Staff Council Design & Governance
• Led governance design engaging 60+ staff stakeholders to identify needs and priorities
• Designed election framework yielding 16 candidates, 100+ votes, and 9 inaugural council members
• Established bylaws aligned to Institute Staff Council best practices
Higher Education
Staff Engagement Enablement & Recognitions
• Elected to Staff Council to advocate for employee experience across a large, complex academic institution
• Proposed and launched Staff Shoutouts initiative, mobilizing Communications Committee to embed appreciation in monthly staff communications
• Enabled recognition of excellence through 100+ staff nominations, strengthening morale, inclusion, and institutional pride